Frequently Asked Questions - FAQ

How do I know this is a legitimate website?

We are a certified, fully registered business. You can verify our credentials and read customer reviews on our Page. We also offer secure payment options and responsive customer support to ensure a trustworthy shopping experience.

What is your Return & Exchange Policy?

At Modaberry™, your satisfaction is our priority. If you're not completely happy with your purchase, you can return it within 30 days of receiving it, and you'll get a full refund.

Timeframe for Returns and Exchanges: You may request a return or refund within 30 days from the delivery date of the Order. Items must be returned in their original, unused, and undamaged condition and the original packaging.

How to Initiate a Return & Exchange Instructions: If you’d like to return or exchange an item, please email us at daim@modaberry.net with the Order ID, Order Date, and Reason for Return or Exchange.
Once we receive your email, we will provide you with a Return ID along with detailed instructions on how to send the item back.

Please note:

Return Shipping Costs: You are responsible for covering return shipping costs and are not covered by Modaberry™, unless the return is due to a mistake on our part or a defective product.

Tracking Requirement: To ensure a smooth return process, please include a valid shipment tracking ID with your package. Returns sent without a tracking ID that fail to reach our warehouse within 30 days will not qualify for a credit refund.

Refunds & Store Credit Once your return is received, inspected, and verified to be in unused condition, we will process your refund within 1-2 business days.

Refunds may be issued as store credit or as a direct refund to your original payment method, as per your request.

Damaged or Incorrect Items If you receive a damaged or incorrect item, please contact us immediately at daim@modaberry.net with photos, videos, and details so we can resolve the issue promptly, either through a replacement or refund.

Exchanges If you wish to exchange an item, please let us know in your initial email. Exchanges are subject to product availability.

In the case of exchanges, any price difference will be communicated before processing.

Question?
If you have any questions, issues, or need further assistance, please contact us at daim@modaberry.net 

What are the shipping costs?

We offer free shipping on all orders!

How long does shipping take?

3-7 Days

How can I track my order?

Once your order is confirmed, you'll receive a shipment tracking ID via email.

Application & Care Labels

How do I apply the labels to different surfaces?

For the best results, make sure your spice jars or storage containers are clean and completely dry before applying the labels this prevents bubbling and ensures strong adhesion.

Labels work best on smooth, flat surfaces. For perfect alignment, use a rubber band around the jar as a guide or lightly position the label first before pressing it down. If needed, tape or a sticky note can help maintain straight placement.

Taking these extra steps guarantees a neat, professional look for all your spice labeling needs!

How should I care for my labels and ensure they last?

Handwash only use a soft, damp cloth to clean the jars and avoid excessive moisture on the labels.

Avoid dishwashers, as heat and water pressure can damage the adhesive and cause peeling.

Ensure jars and labels are completely dry before storage to maintain a pristine look.

By following these simple care instructions, your spice labels will stay fresh and beautifully intact, helping keep your kitchen well-organized!

What should I do if my label isn't sticking?

Ensure the surface is clean, dry, and free of residue before applying. Labels adhere best to smooth surfaces. If needed, gently warm the label with a hair dryer on low heat to activate the adhesive, then press firmly. If issues persist, contact our support team for assistance.

Payment & Security

What payment methods do you accept?

We accept all major credit/debit cards, PayPal, and other secure payment methods.

Is my payment information secure?

Secure Socket Layer (SSL) Encryption Our website uses SSL encryption to scramble your personal and payment details during transmission, ensuring that your data is unreadable to any unauthorized party.

Payment Processor Compliance We work exclusively with payment processors that adhere to Payment Card Industry (PCI) Data Security Standard (DSS) standards. This guarantees that your card information is handled with industry leading security measures.

No Card Data Storage For your safety, we do not store your credit or debit card details on our servers. Once your transaction is complete, your payment information is securely managed by our trusted processors.

Secure Checkout Process Our checkout environment features multiple security checks to prevent fraud and maintain a secure, trusted shopping experience from start to finish.

Can't find what you need?

Send us an email with your question at daim@modaberry.net